Our contact details:
Email: info@transformcomms.co.uk
Transform Comms is committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide to us. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
Transform Comms is the trading name for Transform Communications Ltd, Transform Digital Marketing Ltd and Transform ESG Ltd, which are subsidiary companies of Transform CDE Ltd. This policy applies across Transform organisations (we, us).
We reserve the right to update this privacy policy from time to time at our discretion. If we do so, the updated version will be effective as soon as it is accessible. You are responsible for regularly reviewing this Privacy Policy so you are aware of any changes to it.
This Privacy Policy tells you what to expect us to do with your personal information.
What data we collect and how we use it
You can visit our website without telling us who you are and without revealing any information about yourself.
If you contact us using the email forms, we will store this data and hold it on our computers and systems or likewise we may use information that you provide:
• To register you with our website and to administer your request. Our website is hosted by Webflow.
• To respond to your email regarding the provision of services or download of relevant information.
• For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
• For recruitment purposes, e.g. when you respond to a job advert on our website.
• To send you information from Transform Comms.
We collect or use the following information to provide goods and services:
• Names and contact details
• Website user information (including user journeys and cookie tracking)
We collect or use the following information for service updates or marketing purposes:
• Names and contact details
• IP addresses
• Website and app user journey information
We collect or use the following information for recruitment purposes:
• Contact details (e.g. name, address, telephone number or personal email address)
• Employment history (e.g. job application, employment references or secondary employment)
• Education history (e.g. qualifications)
Communication & marketing
If you are an existing, prospective or lapsed client, have joined our networks or mailing list, or submitted an enquiry we may occasionally update you on our latest services and news via email, post or telephone.
Should you complete our contact form or email us we will collect one or more of the following:
• Names
• Email address
• Location address
• Telephone numbers (landline and/or mobile)
• Job title
• Organisation
• Social Media Profiles or other publicly available information.
If you have signed to accept one of our proposals, quotes or a contract we will also capture your authorising signature and billing details such as bank account name, address, account number and sort code.
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods and for service updates or marketing purposes are:
• Consent
• Contract
• Legitimate interest:
o We require basic personal information (Name, organisation, contact details) to be able to carry out the provision of marketing services and to promote our services to those who have indicated an interest.
Our lawful bases for collecting or using personal information for recruitment purposes are:
• Consent
How long we keep your information
We endeavour not to keep personal contact details for longer than is necessary for the provision of services or for keeping you up to date with marketing and promotional information from Transform.
Website measurement: The information retained for website measurement by our cookies will only be retained for as long as necessary. The longest cookie being two years. This measures if you are classed as a returning client and holds only aggregated or statistical information for analysis.
Provision of services: If you enter a contract for the provision of goods or services, you will become a client of Transform. This means that we will retain your personal contact data, and organisational financial data to fulfil the obligations of our contract.
Marketing purposes: If you have filled in a contact form on our website, the information provided will be held on our email service provider. You can unsubscribe for any information that we send.
Recruitment information: For job applications that have not been accepted, we retain information for a period of 6 months from the date of offer or rejection, except if any claim is made within that time, in which case the claimant’s data will be held until completion of the claim.
That said, at any time you can request to know what personal information we may or may not have recorded for you, or in certain circumstances, you can, quite rightly, request that we remove your personal information from our systems.
Who we share information with
Other organisations
• Organisations we’re legally obliged to share personal information with
• Previous employers for recruitment purposes
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
We take data protection seriously and, of course, will oblige should you request any of the following, as per your rights within the UK DPA 2018 or EU GDPR 2018.
Your rights to:
• Access – copies of any data we hold
• Rectification – should an element be inaccurate
• Erasure – to ‘forget’ you and say goodbye
• Restrictions on processing – ask us to restrict reasons for processing in certain circumstances
• Object to processing – if you disagree with how, or why, we are processing it
• Portability – transfer to another agency
• Withdraw consent – when we use consent for our lawful basis, you have the right to withdraw your consent.
To request any of the above, or find out more about our data protection processes, please contact our Data Protection Officer – Veronica Hannon or send your request to our trading address:
Trading Address: Transform CDE Ltd, The Barns, Woodlands End, Mells, BA11 3QD.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you are unhappy with our response you can raise a complaint with the Information Commissioners Office (ICO).
Our ICO reference number is: ZA722062
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
ICO helpline number: 0303 123 1113
Transform’s Data Controller
We process personal data both as a processor and a controller as defined by GDPR.
For the purposes of the Data Protection Legislation, Transform CDE Ltd and subsidiary companies are registered at 141 Leigh Park Accountancy Ltd, Leigh Park Road, Bradford-on-Avon, BA15 1TQ. Transform (we, us) is the Data Controller, and Veronica Hannon is the Data Protection Officer.
Your data and third parties
We will not pass on or sell your details to third parties for their marketing purposes.
We will only disclose your personal information if:
• We are under a legal duty to disclose or share your personal data to comply with or meet any legal obligation, in order to enforce our terms, to protect the rights, property or safety of Transform, our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
• Transform Comms and its assets are acquired by a third party, in which case personal data which we hold may be one of the transferred assets.
• There is a specific circumstance, for instance, if you accept to attend an event and have specific dietary requirements for catering that needs to be shared.
• Our website does contain links to and from other websites of our clients and other parties. Each of these sites operates under its own Privacy Policy. We do not accept any responsibility or liability for these policies so please check before you submit any personal data to their website.
Your rights
You have the right to obtain from us a copy of the personal data that we hold on you, and to require us to correct errors in the personal data that we process for you if it is inaccurate or incomplete. Do note that our security procedures mean that we may request proof of identity before we reveal information.
You also have the right at any time to require that we delete your personal data.
To exercise these rights or any other rights you may have under applicable laws, please contact info@transformcomms.co.uk
Security
We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal data from unauthorised access and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Therefore, although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
General
If any provision of this Privacy Policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.
This Privacy Policy shall be governed by and construed in accordance with the law of England and Wales, and you agree to submit to the exclusive jurisdiction of the English courts.
